I recently downloaded Teamviewer in order to help my sister with her computer problems. I have a good, basic understanding of pc's and I can help her with a lot of things regarding security, and software issues. I love this program, and she is ecstatic because she is saving 50 to 100 dollars everytime something goes wrong with her computer. All I have to do is ask her for a password, she sends it, and I hook right into her computer. She lives about 100 miles from me. She is also timid, and finds it extremely hard to call techs on the phone to help her. So such a lack of stress with me (family) helping her. First, I want anyone interested to know, I am the first one to say "sis, I don't know how to do that". I do think that Remote Access is about the coolest thing I've found to use in a long time! Does anyone else help family members or friends by using Remote Access to connect to the other computer? I'm sure there are many negatives to watch out for, and I did read quite a bit before installing the program. But open to anyone's opinions, advice, feedback. I did try one other program first, and I didn't find it as user friendly. I had to find something where my sister did NOT have to do anything. With TV all she has to do is open it, and give me a new password each time.